How do I make a hotel reservation?
To make a reservation, please follow the steps below:
Step 1: Search for destination, dates and number of rooms required.
Step 2: Review search results and click on the links under the hotel of your choice for further information.
Step 3: Select the price next to the hotel of your choice and enter names and payment details.
Step 4: Once you click on the "Book" button, you can rest assured that your booking is in safe hands. Your request for reservation will be acknowledged by our email, and as soon as we obtain confirmation of the reservation from the hotel, we will charge your card with 10%, and send you a voucher confirming your reservation, which you need to present to the hotel on arrival.

Are the rates quoted by you per person or per room per night? Do they include taxes and breakfast?
All rates quoted by us are per room (NOT person) inclusive of all taxes. We also indicate if breakfast is included. The final price is shown clearly, when you enter your credit/debit card details.

Do I receive a hotel voucher for my booking?
Yes, by email. You need to print this booking confirmation voucher and present it to the hotel when you check in.

What credit / debit cards are accepted?
We accept American Express, Diners Club, Mastercard, Switch and Visa.

How safe are my card details?
We use industry standard encryption facility to ensure security. We are committed to protecting the privacy of our customers, and do not store your credit / debit card details on our website.

When will the money be debited from my credit card?
When the booking is confirmed, we will debit 10% of the total value to your card. The balance will be payable by you to the hotel at the time of checking out.

Can I pay with more than one credit card?
Yes. You are able to provide payment with multiple credit cards, if you specify this in the "extra comments" section in the credit card form. However, you must submit a valid credit card when making a booking and if you wish to alter a credit card after it has been charged, and the booking completed, a fee will apply - see booking conditions.

When I search for a hotel, all hotels come up as being "Unavailable". Why is that?
Once you submit a reservation, the hotel will require time to process your request. To allow us to provide you with the best possible service, we can only accept bookings with the check-in date a set number of days from the date the reservation is sent to us.

For Australia, New Zealand and Asia - at least 1 day ahead.
For Europe, North America and Africa - at least 3 days ahead.

If the check-in date selected falls inside the above cut-off(s), all hotels will be shown as Unavailable.

What happens to my hotel booking if I am delayed in checking in?
All hotel rooms will be held until 10.00 pm on the day of arrival. If there is a possibility of late arrival, please either phone us or the hotel ahead of time.

Can I reprint a copy of the voucher?
Phone 020 7586 1720 or Fax 020 7483 2684 or email support@discounthotel4u.com and we will email another copy of the voucher.

Is the room rate per person or per night?
All quoted room rates are per room per night, unless specified otherwise. The rates are not applicable during New Year Eve and other special events and are subject to change. The price is guaranteed upon receipt of final payment. All rates quoted are as per this website.

Do I need to confirm my booking with the hotel directly?
No, the booking confirmation voucher printed from our website is all you need.

How do I check on my booking for a hotel?
You can check the status of your existing booking in two ways. Firstly, as soon as we receive your Reservation Form with your booking request, you will be sent an email letting you know we have received your request. The email we send has a link to our "Track My Booking" page, which describes what we are currently doing with your request, and if it is confirmed. The "Track My Booking" feature lets you see what's happening with your request instantly. Secondly, you can also click on the Existing Booking Inquiry button above and send us your Booking ID with your requirements, we will respond to you by email as soon as we can.

You sent my Confirmation Voucher to me, but when I called the Hotel directly to check on my booking, the Hotel informed me they were not holding a room for me. What do I do now?
Some of the Hotels with which we book accommodation for our clients, have allotted a number of rooms to our company each day. We then allocate your Name list to these available rooms. We keep all your details on file, until we submit the full Name lists and details of each booking, a set number of days before the check in date. So please do not be alarmed if the Hotel does not have your booking details, as they are on file, and will be submitted closer to your check in date. If you have any queries regarding your booking, please contact our Customer Service Department using the Customer E-mail Support Form.

Are taxes included in the rate?
ALL taxes and charges ARE included in the room rate, except for the following countries: [varCountries]. For these countries, all additional taxes will be specified on your final itinerary at the end of the booking process.

How do I find directions to the hotel?
The location information of the hotel is listed on the hotel description page. This can also help identify the distance from the hotel to certain landmarks or the airport.

Could you send me maps and/or other information about the hotel?
All the information regarding the hotel (such as facilities and rates) is located on each hotel's web page. For additional information, you may contact the hotel directly.

Is breakfast included in the room rate?
Many hotels include a buffet or continental breakfast as part of their room rates, while others offer it as a separate service. This information can be found on the hotel's web page in the Prices section.

What are your booking conditions?
To read our Booking Conditions, please click here.